Blackbaud Stuck Session or New Session will not Launch

At times you may attempt to launch Razor's Edge by downloading the ICA file and find that it will not load for you. This could be due to a couple of things. Most commonly, it means there is a stuck session from a previous launch of the application.

In order to fix the issue in this case, you will want to clear the stuck session so that you can relaunch a new session. To do that, follow the instructions in the article linked below: